Privacy Policy – Himalayan Hikers
The Privacy Policy Is In Effect From: 20-02-2025
At Himalayan Hikers, your privacy, security, and trust are our top priorities. As India’s leading trekking company, we are committed to safeguarding your personal information while ensuring a seamless, safe, and enjoyable trekking experience. This Privacy Policy explains how we collect, use, protect, and share your data, aligning with our core values of adventure safety, eco-conscious tourism, and community engagement.
1. Information We Collect & How We Use It
Personal Information You Provide
When you book a trek with Himalayan Hikers, we collect essential details such as your name, contact information, address, and email to facilitate your trek reservation and provide personalized assistance. If required for safety purposes, we may request additional details such as emergency contact numbers and medical history.
Browsing Data & Cookies
When you visit our website, we collect technical information such as your IP address, browser type, and operating system to improve your browsing experience. Cookies help us optimize your trek search preferences, personalize your experience, and enhance website performance.
Marketing & Communication Preferences
If you opt-in for updates, we may send you information on new trekking destinations, expert safety tips, seasonal trekking packages, and exclusive offers. You can update your preferences or opt-out at any time.
2. Consent & Your Control Over Data
How You Give Consent
By providing your personal details during trek booking, payment verification, or inquiry submissions, you consent to the collection and use of this data for these specific purposes. If we require additional information for marketing or other reasons, we will explicitly seek your consent.
How To Withdraw Consent
If you wish to modify, withdraw, or delete your personal data, you can contact us at himalayanhikers.dun@gmail.com or send a request via mail to Patiyowala, Choila, Chandrabani, near Wildlife Institute, ISBT, Dehradun, Uttarakhand 248007.
3. Data Protection & Security Measures
Your data security is of utmost importance. Himalayan Hikers follows industry-standard encryption protocols to protect personal and financial information from unauthorized access, misuse, or breaches. We comply with Payment Card Industry Data Security Standards (PCI-DSS) to ensure safe transactions.
- Secure Payment Processing: All payments are processed through Razorpay, ensuring a secure, encrypted transaction with no card details stored on our servers.
- Limited Data Retention: We store personal information only as long as necessary for trek-related services, legal obligations, and customer support.
- Strict Access Controls: Only authorized personnel can access sensitive data, ensuring confidentiality and privacy at every step.
4. Third-Party Services & Data Sharing
We only work with trusted third-party service providers who adhere to strict data security standards. Your information is shared with third parties only when necessary, such as payment processing or trek logistics coordination.
- Payment Processing: Transactions are handled securely via Razorpay, which follows stringent security protocols. View Razorpay’s privacy policy here: https://razorpay.com.
- Legal & Safety Compliance: We may disclose personal data when required by law, to enforce our policies, or to protect our customers and team members.
Once you leave the Himalayan Hikers website and interact with third-party platforms, their privacy policies will apply.
5. Your Rights & Data Control
We respect your rights over your personal data. You have the following options:
- Right to Access: Request a copy of your personal data stored with us.
- Right to Correction: Update any inaccurate or outdated information.
- Right to Deletion: Request the removal of your personal data from our systems.
- Right to Object: Opt out of marketing communications at any time.
To exercise these rights, contact us at himalayanhikers.dun@gmail.com
6. Cookies & Tracking Technologies
We use cookies to enhance user experience, analyze website traffic, and optimize trek-related searches. You can manage cookie preferences in your browser settings. Disabling cookies may limit certain functionalities of the website.
7. Age Restrictions
By using our website, you confirm that you are of legal age in your jurisdiction or have parental/guardian consent to book a trekking adventure with Himalayan Hikers.
8. Policy Updates & Notifications
We may update this Privacy Policy periodically to reflect changes in legal regulations, security practices, or business operations. The latest version will always be available on our website. If significant updates occur, we will notify users via email or website announcements.
If Himalayan Hikers undergoes a business merger or acquisition, user data may be transferred to the new entity to ensure continued services.
9. Contact Us
For any privacy-related inquiries, you can contact our Privacy Compliance Officer at:
📧 Email: himalayanhikers.dun@gmail.com
📍 Mailing Address: Patiyowala, Choila, Chandrabani, near Wildlife Institute, ISBT, Dehradun, Uttarakhand 248007
We are committed to protecting your privacy while providing memorable, safe, and responsible Himalayan trekking experiences. Your trust is our greatest asset
10. FAQs – Your Privacy, Our Priority
1. How does Himalayan Hikers protect my data during trek bookings?
We use advanced encryption, PCI-DSS-compliant payment gateways, and secure access controls to protect your data.
2. What payment security measures are in place?
All transactions are securely processed via Razorpay, ensuring end-to-end encryption and zero storage of sensitive payment details.
3. How can I update or delete my personal information?
You can send a request to himalayanhikers.dun@gmail.com, and our team will assist you with data modifications or removal.
4. Does Himalayan Hikers share my information with third parties?
We only share necessary details with trusted service providers for trek arrangements and payments. We never sell personal data.
5. Can I opt out of promotional emails?
Yes. Every promotional email includes an unsubscribe link, or you can email us at himalayanhikers.dun@gmail.com