Booking a trek with Himalayan Hikers requires an understanding of our trek cancellation policy to ensure a smooth and transparent process. Unforeseen circumstances such as adverse weather conditions, personal emergencies, or government restrictions may lead to cancellations, making it essential to be aware of our refund and rescheduling policies.

This section outlines the Himalayan Hikers trek cancellation policy, including detailed guidelines on refund eligibility, rescheduling options, and the importance of obtaining trek insurance. We strongly advise trekkers to review these terms of trek cancellation & refund carefully before confirming their booking. Trek insurance is also highly recommended, as it provides financial protection against unexpected cancellations and medical emergencies. By familiarizing yourself with these policies, you can make informed decisions and plan your trek with confidence.

Cancellation Policy Rules & Guidelines

If Cancellation Requested By The Trekker

If a trekker chooses to cancel their booking, it is mandatory to notify us in writing via email or through our official contact form. The refund calculation will be based on the date we receive the cancellation request. The following refund structure applies:

30+ days before the trek start date: 90% of the trek cost will be refunded.
21 to 30 days before the trek start date: 50% of the trek cost will be refunded.
Less than 20 days before the trek start date: No refund will be provided.

Refunds, if applicable, will be processed within 7-8 business days after confirmation of the trek cancellation request.

Note:- Himalayan Hikers is not responsible for any additional bank charges incurred during the refund process.

If Trek Is Cancelled By Himalayan Hikers

In certain cases, Himalayan Hikers may cancel a trek due to natural disasters, government restrictions, or safety concerns. In such instances, the following options will be provided to trekkers:

An alternative trek at the same cost, subject to availability.
A voucher is valid for 1 year, which can be used for future bookings.

Please note that in the event of trek cancellations initiated by Himalayan Hikers, no cash refunds will be issued.

Mid-Trek Disruptions: Refund & Rescheduling Policy

If the Trek is Halted Due to Bad Weather or Route Closure

No refund will be provided if the trek is interrupted due to unforeseen weather conditions or government-imposed route closures.
Himalayan Hikers will suggest an alternate trek, if feasible, to continue the adventure safely.
If no suitable alternative trek is available, a voucher valid for 1 year will be issued, with deductions based on the number of completed trek days.

If a Trekker Leaves Midway Due To Personal Reasons

No refund will be issued for unused trek days if a trekker decides to leave mid-way due to personal reasons, including medical conditions or emergencies.
Himalayan Hikers will assist in arranging emergency evacuation if required, but all associated costs must be borne by the trekker.

How To Request A Trek Cancellation or Refund

To request a trek cancellation or refund, please follow these steps:

Step 1: Send a trek cancellation request via email to himalayanhikers.dun@gmail.com

Step 2: Include the following details in your email:

Booking reference number
Trek name and scheduled start date
Reason for cancellation

Step 3: Once we have received the trek cancellation request, we will process eligible refunds within 7-8 business days.

Note:- For further assistance, trekkers can contact our support team via our official website or customer service helpline: +91-9756197558, +91-7505699509

Why Trekkers Should Get Trek Insurance?

Trekking in high-altitude regions like the Himalayas involves inherent risks, including unpredictable weather, altitude sickness, and potential injuries. To safeguard against unexpected financial burdens, we strongly recommend that all trekkers purchase comprehensive trek insurance that includes the following coverage:

1 Medical Emergencies & Evacuation

High-altitude sickness and injuries can occur at any time during the trek.
Trek insurance should cover emergency medical expenses, evacuation, and hospitalization costs.
In case of severe emergencies, helicopter evacuation may be required, which can be costly if uninsured.

2 Trip Cancellation & Delays

Unforeseen cancellations due to personal emergencies, natural disasters, or government restrictions may result in financial losses.
A good trek insurance policy provides compensation for prepaid trek costs in case of cancellations or delays.

3 Lost Or Damaged Equipment

Trekking involves carrying essential gear, and loss or damage can occur.
Insurance policies covering lost, stolen, or damaged trekking gear ensure trekkers do not bear unexpected expenses.

4 Personal Liability & Accidents

Some policies also provide coverage for accidental damage or third-party liability.
This can be beneficial in case of unforeseen incidents involving other trekkers or property.

5 Mandatory Insurance For High-Altitude Treks

Certain high-altitude treks may require mandatory insurance coverage before participation.
We advise trekkers to verify their trek insurance’s policy covers trekking above 4,000 meters altitude.

By securing comprehensive trek insurance, trekkers can begin their trekking adventure with confidence, knowing they are protected against potential financial and medical challenges.

Note:- Himalayan Hikers does not provide or cover trek insurance, and it remains the trekker’s responsibility to ensure they have adequate coverage before commencing their trek.

Frequently Asked Questions (FAQs)

Q1. Can I transfer my booking to another person?

Yes, trek bookings can be transferred to another person, but prior notification is required. Please inform us in advance to update the booking details.

Q2. What if I cancel due to a medical emergency?

The same refund policy applies unless you have trek insurance covering medical trip cancellations.

Q3. Will I get a refund if my trek is rescheduled by Himalayan Hikers?

No cash refund, but you will receive a voucher valid for 1 year.